Privacy Policy

Last Updated: June 23, 2026

Hypernym, Inc. ("Hypernym", "we", "us", or "our") provides AI inference infrastructure, APIs, software, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our websites, APIs, applications, documentation, or other Services.

This Privacy Policy applies when Hypernym acts as a controller of personal information. When Hypernym processes data solely on behalf of customers, Hypernym acts as a service provider or processor, and the customer's agreements and privacy policies govern such processing.

1. Scope

This Privacy Policy applies to:

  • Hypernym websites and documentation.
  • API and inference services.
  • Developer and organizational accounts.
  • Billing and payment systems.
  • Customer support interactions.
  • Business and commercial relationships.

This Privacy Policy does not apply to third-party websites, services, or applications that are not operated by Hypernym.

2. Information We Collect

Account Information

We may collect:

  • Name.
  • Email address.
  • Username.
  • Company or organization name.
  • Authentication credentials and identifiers.
  • Account preferences.

Billing and Transaction Information

If you purchase Services, we may collect:

  • Billing address.
  • Tax information.
  • Transaction records.
  • Subscription details.

Payment card information is processed by third-party payment processors and is not stored in full by Hypernym.

Usage Information

We may collect information regarding how the Services are used, including:

  • IP addresses.
  • Device identifiers.
  • Browser and operating system information.
  • Request metadata.
  • Timestamps.
  • API usage metrics.
  • Rate limiting information.
  • Error logs and diagnostics.
  • Authentication events.

User Content

We may process information submitted through the Services, including:

  • Prompts and requests.
  • Inputs and outputs.
  • Images, files, and documents.
  • Embeddings and vectors.
  • Metadata associated with requests.
  • Logs and records required to provide and maintain the Services.

Customers and users are responsible for ensuring they have appropriate rights and permissions to submit content through the Services.

Communications

If you contact us, we may collect:

  • Name.
  • Contact information.
  • Organization information.
  • Support requests.
  • Correspondence and related records.

Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to:

  • Authenticate users.
  • Maintain sessions.
  • Improve reliability and performance.
  • Analyze usage patterns.
  • Prevent fraud and abuse.
  • Remember preferences.

Users may configure browser settings to reject certain cookies, although doing so may affect functionality.

3. Customer Data

Hypernym provides infrastructure and platform services to developers and organizations.

When customers use the Services to process prompts, files, or other information, Hypernym may process such information on behalf of those customers. In such cases, Hypernym acts as a processor or service provider, and customers are responsible for obtaining any required notices, consents, or permissions.

4. How We Use Information

We may use information to:

  • Provide, operate, and maintain the Services.
  • Authenticate users and organizations.
  • Process transactions.
  • Monitor reliability and performance.
  • Detect, investigate, and prevent abuse, fraud, or security incidents.
  • Troubleshoot and debug issues.
  • Improve products and services.
  • Develop new features and capabilities.
  • Respond to inquiries and support requests.
  • Communicate with users regarding accounts, updates, and operational notices.
  • Comply with legal obligations.
  • Protect the rights, safety, and security of users, customers, and Hypernym.
  • Enforce our agreements and policies.

5. Sharing of Information

We may disclose information to:

Service Providers

Including providers of:

  • Cloud infrastructure.
  • Hosting and networking.
  • Payment processing.
  • Identity and authentication.
  • Monitoring and observability.
  • Customer support systems.
  • Analytics and communications.

Affiliates

Entities under common ownership or control with Hypernym.

Business Transactions

In connection with mergers, acquisitions, reorganizations, financing transactions, or asset transfers.

Legal and Safety Purposes

We may disclose information where reasonably necessary to:

  • Comply with applicable laws, regulations, or legal process.
  • Respond to lawful requests from government authorities.
  • Protect rights, safety, and security.
  • Prevent fraud, abuse, or unauthorized access.
  • Enforce agreements and policies.

6. Data Retention

We retain information for periods reasonably necessary to:

  • Provide the Services.
  • Maintain security and reliability.
  • Resolve disputes.
  • Enforce agreements.
  • Satisfy legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

7. Security

Hypernym maintains administrative, technical, and organizational measures intended to protect information against unauthorized access, disclosure, alteration, and destruction.

No security system is perfect, and no method of transmission or storage can be guaranteed to be completely secure.

8. International Transfers

Information may be processed and stored in the United States and other jurisdictions where Hypernym or its service providers operate.

Where required, we implement appropriate safeguards for international transfers.

9. Legal Bases for Processing

For individuals located in the European Economic Area, United Kingdom, or Switzerland, Hypernym processes personal information on one or more of the following bases:

  • Performance of a contract.
  • Legitimate interests.
  • Compliance with legal obligations.
  • Consent, where applicable.

10. Privacy Rights

Depending on applicable law, individuals may have rights to:

  • Access personal information.
  • Correct inaccurate information.
  • Request deletion.
  • Restrict processing.
  • Object to certain processing activities.
  • Receive a portable copy of information.
  • Withdraw consent where consent is the basis for processing.
  • Lodge complaints with supervisory authorities.

To exercise these rights, contact: privacy@hypernym.ai.

We may require verification before responding to requests.

11. California Privacy Rights

Residents of California may have rights under applicable California privacy laws, including rights to access, correct, and delete personal information.

Hypernym does not sell personal information. If applicable law defines certain disclosures as "sharing," users may have rights to opt out of such activities.

12. Children's Privacy

The Services are not directed to children under the age of 13, and Hypernym does not knowingly collect personal information from children.

13. Third-Party Services

The Services may contain links to or integrate with third-party services. Hypernym is not responsible for the privacy practices or content of such third parties.

Users should review the privacy policies of those services independently.

14. Changes to this Privacy Policy

We may modify this Privacy Policy from time to time.

Material changes may be communicated through the Services, email, or other appropriate means. Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

The "Last Updated" date above indicates when this Privacy Policy was last revised.